- Case Studies
PITTSBURGH — Oct. 26, 2021 — Black Box, a leading global solutions integrator, and Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, have expanded their partnership to Europe to offer Black Box clients enterprise-wide unified communications and cloud-based collaboration solutions built on Avaya Cloud Office™ by RingCentral©. This makes Black Box an Avaya Cloud Office-certified partner in Europe and a strategic partner for Avaya OneCloud™ UCaaS (Unified Communications as a Service) and OneCloud™ CCaaS (Contact Center as a Service) solutions around the world.
"We are thrilled to have Black Box join us as an agent for Avaya Cloud Office™ and as an Avaya partner in the UK and Europe," said Ali Hastings, senior channel director, Avaya UK&I. "The extensive customer base that Black Box has across the market will help us accelerate the adoption of Avaya Cloud Office™ across Europe at a time when unified communications are becoming more important by the day."
In its "Work from Anywhere" study1, Avaya found that in the wake of COVID-19, nearly 72 percent of businesses surveyed are rethinking how they work; 58 percent feel remote working is enabling them to hire a more distributed workforce; and 8 out of 10 are retooling to provide improved customer and employee experiences. In addition, the study found that 3 out of 4 businesses are focusing more on employee and team communications, including cloud solutions.
Avaya OneCloud™ UCaaS offerings are redefining business operations by delivering seamless UC&C solutions that provide all-in-one voice, video, team messaging, file sharing, and fax services. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, the cloud solutions empower mobile, distributed, and work-from-home workforces to connect via any mode, any device, and any location.
Avaya solutions are customizable, modular, scalable, omnichannel, and can be integrated with leading third-party business applications. Avaya Cloud Office™ is a comprehensive cloud phone system and collaboration tool to revolutionize communications across all in-person and remote teams and locations. The featured suite of solutions in this partnership includes Avaya OneCloud™ UCaaS, as well as Avaya OneCloud™ CCaaS, part of the OneCloud Experience Platform that is enabling users to deliver effortless customer and employee experiences.
To help customers smoothly and successfully transition to the cloud, Black Box offers a full suite of implementation and support services through its Managed Migration Services, Black Box, long-known for its highly-skilled, hands-on global team of technical experts, can help organizations plan, deploy, and manage the communications solutions whether they have one site, hundreds of sites, or even thousands of remote workers. Services include professional consulting and engineering, on-site field services, support, monitoring, and service-level management and agreements.
"Avaya facilitates and improves communications between and among employees and customers no matter where they are located. We surround the solutions with support services to ensure successful migrations no matter the size or location(s) of the customer," said Matt Thomas, vice president and general manager — EMEA, Black Box. "That’s a powerful combination, and that’s why we are so pleased to be offering the Avaya suite of communications solutions to our customers. Customers that want global coverage with a local presence can rely on Black Box for Avaya support and come to us for all Avaya questions."